Water Shutoff Information
I pay my water bill, but I received a notice for
disconnect from American Bottoms, why?
You got this notice because your American Bottoms bill is
delinquent. When you pay your water bill, you're NOT paying
your American Bottoms bill too. Our services are not supplied
by, nor billed through, your water company.
The American Bottoms bill comes out every month, and you're
expected to pay it every month. When you don't, it becomes
delinquent, and we have your water services interrupted.
Illinois Complied Statues: Chapter 65 ILCS 11/141-7
enables American Bottoms to require water companies to discontinue
water service for unpaid wastewater bills. American Bottoms
pays each water company for this shutoff service and lost revenue
charges. These fees are passed back to the customer.
The very best way to avoid water shutoff and all the fess
associated with shutoff is to pay your bill each month and not
carry a balance forward.
What should I do when I get a notice that my water
could be shut off?
DO NOT call your water company. They cannot help
Call American Bottoms Customer Accounts at (618) 337-9000 to
find out the amount you need to pay to avoid shutoff. Your
letter from American Bottoms will have your payment due date.
A Customer Account Rep can also let you know this date if you've
misplaced your letter or have forgotten this important date.
You'll also get a letter from your water company indicating when
your water will be disconnected. American Bottoms does not
offer extensions beyond this date. These dates are negotiated
with the various water companies months in advance.
We suggest you NOT pay by mail if you've received a water
disconnect notice. Your payment may not reach us by your
payment due date of mailed. Click here for payment
After you pay, be sure to call Customer Accounts, (618)
337-9000, so your payment can be verified and your account can be
removed from the water shutoff process.
My water just got shutoff. What do I need to do to
get it turned back on?
If your water was turned off for a delinquent American Bottoms
bill, call (618) 337-9000. Any of the Customer Account Reps
can tell you the amount you'll need to pay for restoration.
You'll also be required to pay for all the fees the water company
charges American Bottoms for their services.
It's best to call early. American Bottoms does not turn
the water on or off, the water company does. If you call
early in the day, you have a better chance of getting your water
back on the same day. American Bottoms cannot guarantee when
a service technician will visit your home, or if they can do it the
same day you pay. As soon as you call with payment
information, we'll verify the payment and call your water
What are the fees I'm responsible for if I got a water
Your water company does water shutoffs for us if you do not pay
your American Bottoms bill. Your water company charges us for
this service, and we pass these fees back to you.
Depending on the water company you use, the fees will
vary. Depending on the water company, you may be charged a
processing fee on the day of shutoff, even if your water is not
turned off. The water shutoff notice you get lists the
fees. They can run anywhere from $20 to over $100 depending
on the water company.
If you tamper with your meter, you will be charged additional
fees. The longer your water is off, the more fees you may
incur. Paying before your payment due date will help you
avoid fees and service interruption.